Beyond Commerce, Inc. to Enhance Customer Service Utilizing RightNow's on Demand CRM Solutions

Beyond Commerce, Inc. to Enhance Customer Service Utilizing RightNow's on Demand CRM Solutions

HENDERSON, Nev., March 12 /PRNewswire-FirstCall/ -- Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, an E-commerce solutions, local advertising and niche social networking company, is implementing RightNow(R) Technologies (Nasdaq: RNOW - News) on demand customer relationship management (CRM) solutions to provide exceptional service experiences to customers and advertising sales representatives, while reducing operating costs.

With RightNow, Beyond Commerce will empower customers to find answers anytime, quickly and efficiently using the company's Web self service channels. RightNow will also help Beyond Commerce establish a central self learning knowledge foundation that customer service agents, marketers, and sales representatives can easily access to view all customer information and interactions across multiple departments. This will consolidate support and allow Beyond Commerce to provide timely and consistent service to customers no matter how they contact the company, whether via email, Web or the phone.

In addition, Beyond Commerce will utilize RightNow's email response management system to automatically respond to incoming inquiries, intelligently route questions to the appropriate subject expert, and provide suggested answers to inquiries.
"We have selected a powerful solution to better serve our customers and advertising sales representatives. The new services, which we will acquire through RightNow's technology, will help provide answers and customer support quickly and effectively, while reducing overall costs for the Company," stated CEO of Beyond Commerce, Inc., Bob McNulty.
RightNow's CRM solutions are offered on demand, helping Beyond Commerce avoid many of the risks associated with complicated, expensive, and lengthy on-premise IT implementations.

About Beyond Commerce, Inc.
Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, provides best in class products, services, and solutions by being the low cost provider in its market sector. i-SUPPLY, www.i-SUPPLY.com, offers easy to use, fully customizable E-commerce services, and revenue solutions for any Web site, large or small, and hosts local ads, providing extensive reach for our proprietary advertising partner network platform. LocalAdLink, www.LocalAdLink.com, is a local search directory and advertising network that brings local advertising to geo-targeted consumers. BOOMj, www.BOOMj.com, is the leading niche portal and social networking site for Baby Boomers and Generation Jones.