Beyond Commerce, Inc. to Enhance Customer Service Utilizing RightNow's on Demand CRM Solutions
HENDERSON, Nev., March 12 /PRNewswire-FirstCall/ -- Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, an E-commerce solutions, local advertising and niche social networking company, is implementing RightNow(R) Technologies (Nasdaq: RNOW - News) on demand customer relationship management (CRM) solutions to provide exceptional service experiences to customers and advertising sales representatives, while reducing operating costs.
With RightNow, Beyond Commerce will empower customers to find answers anytime, quickly and efficiently using the company's Web self service channels. RightNow will also help Beyond Commerce establish a central self learning knowledge foundation that customer service agents, marketers, and sales representatives can easily access to view all customer information and interactions across multiple departments. This will consolidate support and allow Beyond Commerce to provide timely and consistent service to customers no matter how they contact the company, whether via email, Web or the phone.
In addition, Beyond Commerce will utilize RightNow's email response management system to automatically respond to incoming inquiries, intelligently route questions to the appropriate subject expert, and provide suggested answers to inquiries.
"We have selected a powerful solution to better serve our customers and advertising sales representatives. The new services, which we will acquire through RightNow's technology, will help provide answers and customer support quickly and effectively, while reducing overall costs for the Company," stated CEO of Beyond Commerce, Inc., Bob McNulty.
RightNow's CRM solutions are offered on demand, helping Beyond Commerce avoid many of the risks associated with complicated, expensive, and lengthy on-premise IT implementations.
About Beyond Commerce, Inc.
Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, provides best in class products, services, and solutions by being the low cost provider in its market sector. i-SUPPLY, www.i-SUPPLY.com, offers easy to use, fully customizable E-commerce services, and revenue solutions for any Web site, large or small, and hosts local ads, providing extensive reach for our proprietary advertising partner network platform. LocalAdLink, www.LocalAdLink.com, is a local search directory and advertising network that brings local advertising to geo-targeted consumers. BOOMj, www.BOOMj.com, is the leading niche portal and social networking site for Baby Boomers and Generation Jones.
Thursday, March 12, 2009
Wednesday, March 11, 2009
Updates to LocalAdLink.com Technology 03.10.09
Our thanks go out to the many Brand Builders who are helping us grow and succeed. We have come a long way since our beta launch in November. We are continuing to make updates and improvements to our site every day. We completed some major upgrades over the weekend and thanks to you, we have identified a few more revisions we need to make to offer a seamless checkout process.
Current Bugs that will be fixed within 24 hours:
1. American Express - We will be putting American Express back as an option to purchase an Ad on LocalAdLink.com.
2. Tagline -Currently the Tagline entry box will not allow you to enter special characters such as <"#$.'()^!>. This will be changed to allow characters.
3. UserName - Any .COM UserNames that includes Spaces or Special Characters such as <"#$.'()^!> cannot login. This will be updated to allow access.
4. Business Details Entry Box - An error that causes the Business Details Entry Box to show as empty even though there is text will be updated.
5. Search Engines - We are moving to get higher ranking organically with all search engines. We are aware of a reduction in display frequency within the Search Engines over the last 48 hours. This is due to last weekend's updates as well.
Important Information about Logging In / UserNames on .COM
Please remember that you can ONLY sell an advertising package if you log in using your Brand Builder username and password on the .com site. Many Brand Builders have sold themselves an Ad. Please remember that when you sell an Ad, you create a "New User" (Customer). To sell an Ad Package, you MUST be logged in as a Brand Builder, not as a Customer. If you log in to the .Com back office and do not see the link to "Create A Customer", you are logging in as a Customer. Please log out and log back in using your Brand Builder username and password. This will solve your issue.
Functionality changes to "Manage Customers"
"Manage Your Customers" displays your full downline and allows for direct interaction with your personally sponsored team only. Consistent with your .Net back office, you can see your full genealogy but you can only see contact information for your team, "My Team". We are aware of a Color Change within the "Manage Customers" area; however, all Ads are recorded correctly in the database. The colors will be updated shortly.
Current Bugs that will be fixed within 24 hours:
1. American Express - We will be putting American Express back as an option to purchase an Ad on LocalAdLink.com.
2. Tagline -Currently the Tagline entry box will not allow you to enter special characters such as <"#$.'()^!>. This will be changed to allow characters.
3. UserName - Any .COM UserNames that includes Spaces or Special Characters such as <"#$.'()^!> cannot login. This will be updated to allow access.
4. Business Details Entry Box - An error that causes the Business Details Entry Box to show as empty even though there is text will be updated.
5. Search Engines - We are moving to get higher ranking organically with all search engines. We are aware of a reduction in display frequency within the Search Engines over the last 48 hours. This is due to last weekend's updates as well.
Important Information about Logging In / UserNames on .COM
Please remember that you can ONLY sell an advertising package if you log in using your Brand Builder username and password on the .com site. Many Brand Builders have sold themselves an Ad. Please remember that when you sell an Ad, you create a "New User" (Customer). To sell an Ad Package, you MUST be logged in as a Brand Builder, not as a Customer. If you log in to the .Com back office and do not see the link to "Create A Customer", you are logging in as a Customer. Please log out and log back in using your Brand Builder username and password. This will solve your issue.
Functionality changes to "Manage Customers"
"Manage Your Customers" displays your full downline and allows for direct interaction with your personally sponsored team only. Consistent with your .Net back office, you can see your full genealogy but you can only see contact information for your team, "My Team". We are aware of a Color Change within the "Manage Customers" area; however, all Ads are recorded correctly in the database. The colors will be updated shortly.
Tuesday, March 10, 2009
Beyond Commerce Selects ExactTarget for On-Demand Email Marketing Software
HENDERSON, Nev., March 10 /PRNewswire-FirstCall/ -- Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, an E-commerce solutions, local advertising and niche social networking company, announced today that the company has entered into an agreement with ExactTarget, Inc., to provide on-demand email marketing solutions for its three divisions. "We are looking forward to building a partnership with ExactTarget, who will support our business strategy and has the technological excellence to grow at a fast pace with us," said Tracy Jagerman, Executive Director of Communications. "Our independent sales force and advertisers rely on targeted email communication. ExactTarget's platform can be integrated with our Web analytics enabling us to deliver even better results to our end users."
ExactTarget, Inc. is a leading provider of on-demand email marketing software solutions. The company's suite of on-demand one-to-one marketing applications enable clients to send business-critical and event triggered communications to increase sales, optimize marketing investments and strengthen customer relationships. ExactTarget's software powers permission-based email communications for thousands of organizations including Careerbuilder.com, Expedia.com, Florida Power & Light, Gannett Co., Inc/USA TODAY, the Indianapolis Colts, The Home Depot, The Leukemia & Lymphoma Society, Liberty Mutual Group, Papa John's and Wellpoint, Inc. For more information, please visit www.exacttarget.com.
"ExactTarget showed us an impressive suite of services to enhance our email marketing and to stay top of mind with our customers and vendors," said Clark McNulty, Vice President of i-SUPPLY. "They have a talented and creative team and we are looking forward to our service integration."
About Beyond Commerce, Inc.
Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, provides best in class products, services, and solutions by being the low cost provider in its market sector. i-SUPPLY, www.i-SUPPLY.com, offers easy to use, fully customizable E-commerce services, and revenue solutions for any Web site, large or small, and hosts local ads, providing extensive reach for our proprietary advertising partner network platform. LocalAdLink, www.LocalAdLink.com, is a local search directory and advertising network that brings local advertising to geo-targeted consumers. BOOMj, www.BOOMj.com, is the leading niche portal and social networking site for Baby Boomers and Generation Jones.
ExactTarget, Inc. is a leading provider of on-demand email marketing software solutions. The company's suite of on-demand one-to-one marketing applications enable clients to send business-critical and event triggered communications to increase sales, optimize marketing investments and strengthen customer relationships. ExactTarget's software powers permission-based email communications for thousands of organizations including Careerbuilder.com, Expedia.com, Florida Power & Light, Gannett Co., Inc/USA TODAY, the Indianapolis Colts, The Home Depot, The Leukemia & Lymphoma Society, Liberty Mutual Group, Papa John's and Wellpoint, Inc. For more information, please visit www.exacttarget.com.
"ExactTarget showed us an impressive suite of services to enhance our email marketing and to stay top of mind with our customers and vendors," said Clark McNulty, Vice President of i-SUPPLY. "They have a talented and creative team and we are looking forward to our service integration."
About Beyond Commerce, Inc.
Beyond Commerce, Inc. (OTC Bulletin Board: BYOC - News) www.beyondcommerce.com, provides best in class products, services, and solutions by being the low cost provider in its market sector. i-SUPPLY, www.i-SUPPLY.com, offers easy to use, fully customizable E-commerce services, and revenue solutions for any Web site, large or small, and hosts local ads, providing extensive reach for our proprietary advertising partner network platform. LocalAdLink, www.LocalAdLink.com, is a local search directory and advertising network that brings local advertising to geo-targeted consumers. BOOMj, www.BOOMj.com, is the leading niche portal and social networking site for Baby Boomers and Generation Jones.
LocalAdLink.com Technology Updates
• LocalAdLink.com Technology Updates
We are pleased to announce that our recent updates were successful. Over the weekend, we completed the migration to new servers which increased our website speed and performance. We also fixed multiple software bugs in the pages where you sell and manage Ads. The new system is up, live and running smoothly. You will continue to see updates and improvements as we continue to make enhancements.
We are pleased to announce that our recent updates were successful. Over the weekend, we completed the migration to new servers which increased our website speed and performance. We also fixed multiple software bugs in the pages where you sell and manage Ads. The new system is up, live and running smoothly. You will continue to see updates and improvements as we continue to make enhancements.
Official Launch
• Official Launch
We want to thank you all for your continued support during our beta-phase and are excited to celebrate at our Official Launch Event on April 24-25th, PLEASE SAVE THE DATE and plan to be here in Vegas! We are pleased to announce that our Beta Stage will end on April 30th. Our new compensation plan has been rolled but we will not put the Position Qualification Criteria and Ad Sales & Team Requirements into effect until May 1st. So you have between May 1st and May 31st to qualify and meet requirements to be paid in June.
We want to thank you all for your continued support during our beta-phase and are excited to celebrate at our Official Launch Event on April 24-25th, PLEASE SAVE THE DATE and plan to be here in Vegas! We are pleased to announce that our Beta Stage will end on April 30th. Our new compensation plan has been rolled but we will not put the Position Qualification Criteria and Ad Sales & Team Requirements into effect until May 1st. So you have between May 1st and May 31st to qualify and meet requirements to be paid in June.
Ad Sale Pricing
• Ad Sale Pricing
We will be announcing pricing for LocalAdLink Advertising packages at the April Launch Event . This pricing will be effective May 1st. Any Ads that are placed before May 1st will be eligible to receive the current beta pricing and will continue to receive this as they renew at the end of each billing period.
We will be announcing pricing for LocalAdLink Advertising packages at the April Launch Event . This pricing will be effective May 1st. Any Ads that are placed before May 1st will be eligible to receive the current beta pricing and will continue to receive this as they renew at the end of each billing period.
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